Privacy Policy

Your privacy is fundamentally important to us. This policy outlines how we handle your data.

Introduction

Welcome to Aluna HealthSync. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (such as aluna.fit), our mobile application, and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as the "Services").

When you use our Services, you are trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

Information We Collect

Personal Data You Disclose to Us

We collect personal information that you voluntarily provide to us when you register for an account, make a purchase, express an interest in obtaining information about us or our products, or otherwise contact us. This includes:

  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password, and other registration information.
  • Payment Information: We use a third-party payment processor (Shopify Payments) to handle payments. We do not store your credit card details.

Health & Activity Data Collected by the Ring

When you use the Aluna HealthSync Smart Ring and companion app, we collect the following data:

  • Biometric Data: Heart rate, Heart Rate Variability (HRV), blood oxygen saturation (SpO2), skin temperature, and sleep patterns (including duration and stages).
  • Activity Data: Step counts, calories burned, and other physical activity metrics.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain our Services: To create your account, process your orders, and provide you with personalized health insights.
  • To Improve Our Services: To understand how our users interact with our products and to develop new features. We may use anonymized and aggregated data for research and analysis.
  • To Communicate With You: To send you service updates, security alerts, and support messages. We may also send you marketing communications if you have opted in.

How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

  • With Service Providers: We may share information with third-party vendors and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, and hosting.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification.
  • The right to object to our processing of your personal data.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent.

To exercise these rights, please contact us at the details below.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a revised date. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.